We are happy to refund unwanted items on presentation of a valid receipt or dispatch note provided they are returned within 28 days and in pristine condition.
If you have any questions regarding the returns process below please contact our customer support team at: firstname.lastname@example.org
You can return an item to any of our bookshop for a refund or exchange free of charge. Please simply bring the receipt or dispatch note which accompanied your order.
Exchange and Refund Policy Terms and Conditions
Reading Roots is happy to exchange or refund your items on presentation of a valid receipt.
This does not apply to electrical items or face masks, where refunds or exchanges will be given only if the seal is unbroken or the product is faulty.
Goods must be returned within 28 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging.
Your right to an exchange of faulty/damaged items has a return period greater than 28 days in accordance with your statutory rights.
Perishable goods (including any food products and or goods which have an expiry date) will not be eligible for exchange or refund unless such goods are damaged, supplied incorrectly or sold not as described.
We will refund to your original payment method.
Reading Roots gift vouchers/cards are not refundable.